Heathcliff comm v, based at Ferdinand Coosemansstraat 4 bus E1.1 - 2600 Berchem, is responsible for the processing of personal data as set out in this Privacy Statement.

Contact details:

Ferdinand Coosemansstraat 4 bus E1.1 - 2600 Berchem
+32 498 29 36 56

Personal data that we process

Heathcliff will process your personal data because you are making use of our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

  • Fist name and last name
  • Address details
  • Telephone number
  • E-mail address

Special and/or sensitive personal data that we process

Our website and/or service is not intended to collect data on website visitors who are below the age of 16, unless they have their parent or guardian's consent. However, we are unable to check whether a visitor is over the age of 16. We therefore recommend that parents are involved in their children's online activities, in order to prevent data on children being collected without parental consent. If you are convinced that we have collected personal data on a minor without this consent, then please contact us so we can remove this information.

Our aims in processing personal data and our grounds for doing so

Heathcliff will process your personal data for the following purposes:

  • To process your payment
  • To be able to call or e-mail you if this is necessary in order to carry out our services
  • To deliver goods and services to you
  • Heathcliff will also process personal data if we are legally obliged to do so, such as details we need for our tax return.

Automated decision-making

Heathcliff will not make any decisions on the basis of automated processing about affairs that could have (substantial) consequences for people. This involves decisions that are made by computer programs or systems, without human intervention (for example, by a member of Heathcliff's staff).

How long we store personal data for

Heathcliff will store your personal data for no longer than is strictly necessary to achieve the aims for which your data is being collected.

Sharing of personal data with third parties

Heathcliff will share your personal data with third parties only when this is necessary to carry out our agreement with you or to meet a legal obligation.

Cookies, or similar technologies, that we use

Heathcliff uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in your computer, tablet or smartphone's browser when you first visit this website. Heathcliff uses cookies with purely technical functionality. These ensure that the website is working appropriately and that, for example, your preferences are retained. These cookies are also used to make the website work properly and to be able to optimise it. We informed you about these cookies when you first visited our website You can opt out of cookies by configuring your Internet browser not to store cookies anymore. In addition, you can delete all information previously stored through your browser's settings.

For cookies placed by third parties (including Google Analytics), we kindly refer you to the statements these parties have made about those on their websites. Please note: we cannot exercise any influence over the content of these statements, nor over the content of these third-party cookies.

Inspecting, amending or erasing data

You have the right to inspect, rectify or erase your personal data. In addition, you have the right to withdraw any consent for data processing you may have given or to object to the processing of your personal data by Heathcliff, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you to you, or another organisation that you name, in a computer file. You can send us a request for inspection, rectification, erasure or transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data. We will respond to your request as soon as possible.

How we secure personal data

Heathcliff takes the protection of your data seriously and will take appropriate measures to avoid misuse, loss, unauthorised access, undesired disclosure and illicit alteration. If you nonetheless have the impression that your data has not been properly secured or if there are signs of misuse, then please contact us.